New Client
All new clients are required to pay a 20% deposit at the time of booking. This deposit will go towards the dog’s stay at the time of check out. This deposit is refundable unless the reservation is canceled after the cancellation window.
Booking Deposits
All holiday and summer reservations will require a 20% deposit at the time of booking. Note that all holiday and summer reservations have a two night minimum stay. All dogs will be charged for a minimum of two nights regardless of the dog staying only one night.
All deposits made will go towards the total amount owed at pickup unless the reservation is canceled after the cancellation window. Cancellation windows vary by time of year. Note the information below for a more detailed explanation.
Cancellation Fee
Reservations made during any holiday can be canceled with a refundable deposit up to 14 days prior to the scheduled check in date. All reservation deposits are non refundable if canceled after the above time frame. Holidays include two days prior and two days after the observed holiday. The holidays are as follows:
Holiday pricing for every major holiday results in a $10 price increase per dog for the following dates
• Spring Break/Easter weekend (March 27th to April 5th)
• Memorial Day weekend (May 22nd to 25th)
• July 4th weekend (July 3rd to 5th)
• Labor Day weekend (Sept. 4th to 7th)
• Thanksgiving (Nov. 25th to 27th)
• Christmas (December 23rd to 26th)
• New Years Eve (Dec. 31st to Jan 1st)
Reservations made during ‘Spring Break’ and the summer, June 1st through August 31st, will abide by the above holiday cancellation policy.
Reservations made outside of the above dates will abide by a 72 hour cancellation window prior to the
date of check in. Any reservation canceled after 72 hours will be subject to a cancellation fee of 20%
of the entire stay.
Afternoon Pickup
Afternoon pick up is per dog not per kennel. Pick up times are after our scheduled morning pick up times. If you cannot pick up your dog during the scheduled morning pick up times the next available time is our evening pick up 6 to 8 pm.