New Client
All new clients are required to pay a 50% deposit at the time of booking. This deposit will go towards the dog’s stay at the time of check out. This deposit is refundable unless the reservation is canceled after the cancellation window.
Booking Deposits
All holiday and summer reservations will require a 20% deposit at the time of booking. Note that all holiday and summer reservations have a two night minimum stay. All dogs will be charged for a minimum of two nights regardless of the dog staying only one night.
All deposits made will go towards the total amount owed at pickup unless the reservation is canceled after the cancellation window. Cancellation windows vary by time of year. Note the information below for a more detailed explanation.
Cancellation Fee
Reservations made during any holiday can be canceled with a refundable deposit up to 14 days prior to the scheduled check in date. All reservation deposits are non refundable if canceled after the above time frame. Holidays include two days prior and two days after the observed holiday. The holidays are as follows:
Holiday pricing for every major holiday results in a $10 price increase per dog for the following dates
Spring Break/Easter weekend
March 27th to April 5th
Memorial Day weekend
May 22nd to 25th
July 4th weekend July 3rd to 5th
Labor Day weekend Sept 4th - 7th
Thanksgiving Nov. 25h - 27th
Christmas December 23rd - 26th
New Years Eve Dec 31st - Jan 1st
Reservations made during ‘Spring Break’ and the summer, June 1st through August 31st, will abide by the above holiday cancellation policy.
Reservations made outside of the above dates will abide by a 72 hour cancellation window prior to the
date of check in. Any reservation canceled after 72 hours will be subject to a cancellation fee of 20%
of the entire stay.
Afternoon Pickup
Afternoon pick up is per dog not per kennel. Our afternoon pick up time is after our morning pick up time so after 11:00 am.